Get a peek behind the scenes of your order

By The Catch-All. 

Learn how The Catch-All's ordering process gets your customizable product into your hands seamlessly.  

A huge aspect of the roofing industry is customer service, and we know that roofers are always trying to find ways to improve their customers’ experience! Here at The Catch-All we have the same mindset — we want you to have a seamless and transparent purchasing process when you order our products. One of the most common questions we get, whether the order has been placed online or with one of our sales representatives is, “What happens next?” So we’re here to answer that question! 

Our product involves different components and customizable options and we want to keep you informed every step of the way. Once you place an order, you’ll immediately receive a confirmation email with details about how and where to send your logo or artwork for your custom banners. It’s ideal to send artwork in vector format, but don’t worry if that’s unfamiliar — our Banner Specialist Team is happy to help. From confirming your order details to designing your banners and coordinating delivery, we strive to provide clear communication, so you always know what to expect and when to expect it. 

We know that in roofing, time is money — and we’re just as eager and excited to get your job site protected and branded as you are!  

If we don’t receive your artwork within 24 to 48 hours, our banner team will reach out to you directly by phone. Once we receive your artwork and logos, we’ll work closely with you to fine-tune your design until you're 100% satisfied. When you have officially proofed and approved your banner, we’ll send it to our super high-definition eco-solvent printers. Don’t forget that with our new high-resolution printing, you can feature crisp, professional photos of your team. It’s a great way to build trust, boost brand visibility and let everyone know who’s behind the quality service you provide.  

After printing, each banner moves to our dedicated production department, where our skilled tailor cuts and sews your banner to their exact specifications. Once completed, the banners are transferred to our warehouse, where every order is carefully inspected, securely packed and prepared for shipment. Our goal is to quickly and efficiently deliver your high-quality product, ready for installation on your next job site.  

If you need to receive your kit quickly and prefer to have the banners sent separately, just let us know — we’re happy to arrange shipping to meet your schedule and ensure convenience. For orders that don’t include banners, we typically ship the following business day.  

Whether you order online or through one of our representatives, we ensure clear communication every step of the way, with flexible shipping options to meet your needs. Because we know that your success depends on efficiency and professionalism, we are 110% committed to supporting and encouraging your business’ growth by delivering tools that save time, impress clients and drive more referrals. 

Original article and image source: The Catch-All