Unleashing the power of 5G

By Jonny Suchor.  

Transforming sales with 5G-powered AI and voice technology. 

An article in National Retail Federation (NRF) in 2020 shared the possibilities that 5G technology would bring as telecom providers expanded their fiber networks and introduced 5G-enabled phones.  

The 5G wireless system delivers increased speed and bandwidth, that allow more people to do more on their phones while not on Wi-Fi.  

With customers doing more on their phones, contractors must be up to date on new technology by assessing current operations, identifying high-return applications and establishing a system to accommodate the new ways of doing business. 

In terms of enhancing customer experience, the use of 5G technology has revolutionized artificial intelligence and machine learning. This opens new opportunities for contractors to improve on their sales processes and deliver outstanding service throughout the customer journey. Thus is the case with Rilla,  which is a system, designed exclusively for 5G, to help AI analyze verbal interactions with customers in real-time.  

This innovative approach assists sales team members with their customer interactions. Using AI, Rilla allows the user to understand what went right with their conversation and how they may have been able to bring more value to the table.  

Sebastian Jimenez, the founder of Rilla, highlighted for NRF the significant impact that 5G would have on voice technology. Five years later, with 5G widely available, Rilla is seeing contractors increase their closing rates and increase their profitability by using their AI program. 

The power of 5G when combined with AI has revolutionized technology, reshaped how businesses operate, enhanced efficiency and delivered an enriched experience for customers. As we move into 2024, it’s critical for contractors to be sure they are keeping up with and taking advantage of the newest technologies that will help them increase profitability and find success. 

Read the full article about 5G technology here.