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The Commercial Roofing Service Handbook
The Playbook for Turning Service into Predictable, Profitable Revenue
“The Commercial Roofing Service Handbook” is a field-tested, no-fluff playbook for commercial roofing contractors who want to stop chasing jobs and start building lasting client relationships and real revenue.
Written by Chad Westbrook, a seasoned industry operator and founder of Service Alignment, this book flips the script on what it takes to succeed in today’s commercial roofing market. The core message? Clients don’t care about TPO vs. mod bit—they care about liability, downtime, and protecting their business.
If you’ve ever lost a job to a cheaper contractor, struggled to explain your value, or watched a service client disappear after a leak repair… this book is for you.
You’ll learn how to:
- Shift from technician to trusted advisor
- Build a service model that scales (and sticks)
- Communicate with clarity and confidence
- Sell the business case, not just the roof
- Turn maintenance into recurring, high-margin revenue
- Win on client experience, not just craft.
Whether you’re an owner, service leader, or hungry sales rep, this book gives you the frameworks, scripts, and mindset to stand out in a sea of sameness—and finally build the kind of business clients don’t want to leave.
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