The Importance of Technical Service

By Cayden Wemple.  

Listen to why being knowledgeable in your craft is as important now as it ever has been on a new episode of Roofing Road Trips.  

As a contractor, there’s nothing worse than being called back on a job because of an installation done wrong or any other malfunction. That’s why being savvy on the technical side of your niche is as important as ever. On a new episode of Roofing Road Trips with Heidi J. Ellsworth, she sat down with technical support expert, Jimmy Akins of Polyglass, to discuss the importance of technical service and support. 

“Why is technical service important?” Jimmy asks rhetorically, “For us, and most manufacturers, you set a standard, right? The support is there to help set a standard with the contractor. It's an attainable standard, one where they continue to work on their practice, their applications. So we want them to follow general application standards published by NRCA and by the separate manufacturers.” He continues, “Pay attention to your specific application types and what you want to specialize in.” 

Maintaining a relationship with manufacturers is also an important aspect of technical support. Heidi put it best: You need that relationship with the manufacturer to make sure you understand the product, how best to install it, how to take care of it and maintain it. This helps reduce liability.  

“It's frontline risk management and it's reducing overall liability,” says Jimmy, “You're reducing the liability for the contractor, you're supporting them because you're helping them understand what they want to do. You're training their team and their squad, which helps them in this ever-changing world of retaining employees. And on the back end, as you work with your manufacturers and you develop them, they're putting down your products properly, and you're covering your liability end on your long-term warranties as the product goes down in the sustainable method.” 

Listen to the whole conversation about technical support here. 

Learn more about Polyglass in their RoofersCoffeeShop® Directory or visit www.polyglass.com.   

About Cayden  

Cayden is a reporter for RoofersCoffeeShop, MetalCoffeeShop and AskARoofer. When he isn’t writing about roofs, he’s usually playing guitar or writing songs for his musical endeavors.