Investing in people, not just positions

By Emma Peterson. 

Learn how intentional training and care builds teams that grow and succeed in the long-term.  

As labor shortages continue and workforce expectations shift, companies can no longer afford to treat onboarding as a minor checklist or training as a one-time event. Instead, they must find ways to consistently care for the crew members and help their teams grow. To discuss this topic, Heidi J. Ellsworth sat down for an episode of Coffee Conversations® with Amy Staska, Maureen Greeves and Mandy McIntyre.  

These women were the perfect panel to talk to about investing in your team. Amy is the National Roofing Contractors Association (NRCA)’s VP of workforce development; Maureen is Tremco Roofing’s director of field operations; and Mandy is WTI's CM development manager. Out of the gate, one of the most important things they highlighted was that labor retention is not a one-size-fits-all situation. 

Amy explained, “Finding ways to retain talent is not going to be a one-size-fits-all conversation. Take training, for example. People like learning new skills that can help advance their careers. But the format of that training needs to be comfortable for each individual.” For example, some people love the convenience of online training, where others find it disconnected and hard to work with. If you truly want to retain talent, you need to invest in your people as individuals.  

And retaining talent really should be your goal. Not only does it make your team stronger culturally, but it is also important for your long-term finances. Maureen explained, “The recruiting process and the onboarding process can cost companies anywhere between $5,000 to $6,000 on the low end and up to upwards of $10,000 to $12,000 on a high end.  For one person. So, retaining talent long term isn’t just about keeping talent and expertise, though that is key, it’s also about avoiding turnover and the high expenses that come with that.”  

So, how do you start bringing this intentionality into your operations? It doesn’t have to be that complicated. Mandy gave some examples of how you can meet your team where they are, sharing, “Start with just basic conversations. Ask people how's it going, how the first week was, the second week, etc. Because if you're not having those conversations and they end up leaving, you’ll never know why or if you could have changed something simple and retained their talent.” 

Learn more about intentional, individualized retention strategies by listening to the whole episode.